Returns and refunds
Unused, resalable stock items in their original packaging may be returned within 30 days of delivery. Email support@deltadynamics.store with your order number and the lines you wish to return, and we will issue a return authorisation and the correct return address.
What we can accept
Sealed consumables, unopened cases and unused equipment in original packaging. Returns arriving without a return authorisation, or outside the 30-day window, may be refused or subject to a restocking charge.
What we cannot accept
Opened consumable cases, custom-cut or special-order lines, and any item that has been used, installed or modified. Equipment showing signs of use on a warehouse floor cannot be returned as new.
Restocking
Standard stock lines returned in resalable condition are refunded in full less outbound shipping. Freight and oversized equipment may carry a restocking charge of up to 20% to cover return freight and inspection; we will tell you the exact figure before you ship anything back.
Faulty or incorrect goods
If we shipped the wrong line, or a product arrives faulty, we cover the return freight and either replace it or refund it in full. Contact us within 48 hours of delivery with photographs.
Refund timing
Approved refunds are issued to the original payment method once the return has been received and inspected, normally within five business days of arrival.